Ordering

To place an order

Call centre: Telephone:+ 44 (0) 1234 846 300
Call centre: Fax+44 (0) 1234 852 334
Call centre: Emailinfo@cxdltd.com

Orders can be accepted by telephone, fax or email, for alternative methods of contacting CXD please click here. When contacting CXD please ensure you have your account and if possible order number available as this will help us to deal with your enquiry.

Additions to an order

Each order you place will be allocated a unique order number. If you wish to amend or add to your purchase, simply contact us before 1pm on the same day of placing the order quoting your original order number. After 1pm, a new order will have to be raised.

Credit Terms & Payments

Account customer payments are due within 30 days of the invoice date. Please quote your account number on all payments.
Cash account customers please note we accept payment by credit/debit card with the exception of American Express. Payment will only be taken when your goods are despatched.
Pro-forma invoices can be requested which are valid for a period of 30 days. Full payment is required before goods are manufactured and despatched.

Contact details for CXD accounts department.

Accounts: Telephone:+ 44 (0) 1234 846 317
Accounts: Fax+ 44 (0) 1234 852 984
Accounts: Emailcreditcontrol@cxdltd.com

Please contact CXD for bank account details to process payments.

Delivery and Returns

Carriage is charged according to weight, dimensions and number of parcels. A minimum charge of £15.00 applies for all areas of the UK with the exception of Isle of Wight, Isle of Man, Channel Islands, Scottish Highlands and Isles and all of Ireland. Despatch targets UK mainland, Scotland, Isle of Wight and Isle of Man:

Order before 12.00pm and we will aim to despatch your order within 5 working days.

All of Ireland and Channel Islands:

Order before 12.00pm and we will aim to despatch your order within 5 working days and deliver within a further 6 working days.

Order collection

By prior arrangement, special provisions can be made for customers to collect orders from our offices. Please note we do not have a trade counter.

Claims for damage or loss

When you receive your order, please check the number of parcels and the outer packaging for damage and sign the Carrier’s delivery note with any comments. Do not sign as ‘unchecked’ as this will not be acceptable should you subsequently wish to make a claim. Do not destroy goods subject to a claim.

Returns policy

We will only accept returned goods by prior arrangement. Authorised returned stock lines will be subject to a minimum restocking charge of £20.00 or 20% of the invoice value, plus carriage costs (please refer to our terms and conditions). All authorised, returned stock must be packaged securely.
All claims for damages must be advised within 7 days of receipt of the goods, and claims for non-delivery or shortages must be received within 7 days of the invoice date.
Goods made to order as a bespoke product for customers are not returnable.
The above restocking charges do not apply if for any reason the need to return is due to our error.

Customer Service

If you have a query with an order, please call our Customer Service department as soon as possible and we will endeavour to resolve any issues promptly and efficiently.

Customer Service Tel: + 44 (0) 1234 846 353 or + 44 (0) 1234 846 333

Email: cservice@cxdltd.com

New Customers

If you would like to open a credit account, our Sales or Credit Control departments can provide you with a credit application form. Once completed and returned, your account can be operational within 24 hours (for large credit limits, please allow up to 14 days).

Alternatively you can provide details of your credit or debit card when ordering and payment will be taken when goods are despatched.

Products Pricing

Manufacturing tolerance

The manufacturing process for boxes, folders, envelopes, plus polyester pockets and album pages  may result in a shortage or surplus being made. Customers are required to accept a 10% shortfall or increase which will be charged pro-rata.

Suitability for Use

Conservation By Design Limited wish to make it clearly understood that it is the users responsibility to ensure that all goods purchased are suitable for the intended purpose. Whilst every care is taken to maintain the highest quality standards, no guarantee is given or implied that any product we supply is fit for any particular purpose. Our liability is strictly limited to the invoice value of the items concerned.

Specifications

The specifications shown are for guidance and are based on our present knowledge. However, they shall not constitute a guarantee for any specific product features and shall not establish a legally valid contractual relationship.

Prices

Prices stated on the website apply to UK domestic customers only. For UK domestic prices please click here to download the PDF pricelist.

Customers outside of the UK, please contact CXD for further details on ordering and prices.

Prices are subject to revision without notice and are exclusive of VAT and carriage. All price changes will be published on our website.